Join Us
About FAQ Blogs Help Shop
  •  
 
 
FAQ

 

If this is a herpes and HPV dating, community & support site then why doesn't it have the word herpes all over the rest of the website like it does on the home page?

H-YPE has been designed with your discretion in mind and that is why our site does not scream out Herpes or HPV. It enables you to feel more comfortable while surfing in public places such as internet cafes or work, as well as in the privacy of your own home. The only reason we have the words such as herpes dating, HPV dating, coldsores and genital warts on the homepage is so that the search engines can find us more easily just as you did. Once you have registered and logged in you will see that these words are not so prevalent which will hopefully make your experience with us even more enjoyable.

 

Does H-YPE ever release info on its members?
Never! We will never disclose any information on our members to any party for any reason. You are safe here.

 

What are your membership prices?
For FULL ACCESS MEMBERSHIP prices are as follows:

30 days - £3.95
90 days - £8.95
180 days - £15.95
365 days - £28.95
Lifetime - £149.95

STANDARD membership is free and will give you limited, but still great access to services such as our forum and to events. We have kept the prices for FULL ACCESS low so that everyone can get the support they need based on necessity and not their salary. H-YPE constantly strives for excellence and our promise to you is that we will continue to make H-YPE the best, most secure and enjoyable site dedicated to herpes and HPV. The majority of your membership fee goes toward improving server response time, site development costs and staff administration in an effort to keep this promise.

 

Why are your membership prices so much cheaper than other herpes and HPV sites?
At H-YPE, we actually think that the other herpes and HPV sites are too expensive. Why do they charge so much? We honestly don't know. They may feel justified in charging astronomical amounts but we think they are simply taking advantage of your situation.

 

What added services can I use if I upgrade to the FULL ACCESS MEMBERSHIP?

As a STANDARD member you will have limitations but that type of membership will remain FREE OF CHARGE and be able to:

  • view profiles
  • use the H-YPE public forum
  • access events information and be able to RSVP
  • search member profiles
  • read news updates
  • read articles
  • view other members' Blog
  • receive emails from other members
  • read some of the comments made by members

As a FULL ACCESS member you will be able to do all of the above plus:

  • send emails
  • use two different types of Instant Messenger
  • use the chat rooms
  • use your webcam (audio and/or video) in the Video Instant Messenger and chat rooms
  • record a video message for your profile via your webcam
  • upload to the photo gallery, the video gallery and the sound gallery
  • create your own blog
  • make comments on blogs, photos, videos and music
  • send greetings to other members
  • use the H-YPE private forum - a forum for FULL ACCESSS members ONLY
  • have absolute control on who sees what through our easy to use privacy settings
How do I upgrade to FULL ACCESS?

The procedure to upgrade from the Standard membership to the FULL ACCESS membership is quite simple.

  • If you have just logged in, you should be on the 'My Account' page. You need to select 'Click here to upgrade' in the 'Account Info' area or if you are elsewhere within the site then hover your cursor over the 'Dashboard' icon (the black semi-circle) on the uppermost navigation menu, then click on 'My Account' in the drop-down and select 'Click here to upgrade' in the 'Account Info' area.
  • Or hover your cursor over the 'Dashboard' icon (the black semi-circle) on the uppermost navigation menu, then click on 'My Membership' in the drop-down.
  • On the 'My Membership' page you then need to click on the 'Add to Cart' button next to the length of membership you would like to purchase.
  • Click on 'OK' to acknowledge the item being added to your cart.
  • Click on 'Cart' located on the second uppermost navigation menu.
  • On the following page, check that the membership details match the membership you selected on the previous page and that the checkbox is checked.
  • Click the 'Checkout' button and you will be taken to the H-YPE PayPal page. There you can either log in to your PayPal account should you have one. If you don't then you can pay by card.
How can I change the small picture of me that can be seen throughout the website?

You must be referring to the avatar. To change the avatar, hover your cursor over the 'Dashboard' icon (the black semi-circle) on the uppermost navigation menu, then click on 'Avatar' in the drop-down. On the right hand side in the 'Add New Avatar' section, click on 'Choose File' and browse to the image you want to add, then select it. Crop the portion of the image you like best and either check or uncheck 'Copy to profile photos album'. Then click on 'Add Avatar'.

 

You can always choose an avatar from our selection on the left.

How can I change the main picture in my profile?

Hover your cursor over the 'Profile' icon (the icon to the right of the black semi-circle) on the uppermost navigation menu, then click on 'Photos' in the drop-down. In the 'My albums' section, click on the album that contains the photo you would like to use as your main photo. In the 'Main' section click on 'Organize'. Then in the 'Organize' section, simply click on and drag the picture you want as your main profile photo so that it is the first one on the left of the top row of the 'Organize' section and that is it. It should now be your main profile photo. Simple isn't it?

 

To delete photos, instead of clicking on ‘Organise’ in the 'Main' section, click on 'Manage Photos'. Then in the ‘Manage Photos’ section, check the box in the top left corner of the photo(s) you would like to delete, then click on the ‘Delete’ button underneath that section.

 

To add photos, in the 'Main' section, click on 'Add Photos'. Then in the ‘Add Photos’ section, select ‘Regular’ in the ‘Choose Uploader’ dropdown, then click on ‘Choose File’ and browse to the photo you would like to add. If you would like to upload more than one photo at a time, click on the plus sign in the green circle. Check the box that says, ‘I have the right to distribute these photos’ only if you are sure that you do have the right. Underneath that you must fill out the fields marked with a red asterisk then click on ‘Submit’.

 

How much control do I have over who sees what in my profile?

You have absolute control over who sees what and can allow as little or as much access to your profile or on different parts of your profile. This can be based on individuals or groups.

 

How do I know if someones online?

You will see a little sphere in the top right of a member's image. The following colours indicates their chosen online status:

Online Online
Offline Offline
Away Away
Busy Busy

To see a view of all members currently online, hover the cursor over the 'People' tab on the uppermost navigation menu and click on 'Online' in the dropdown.

How do I change my online status?
Hover your cursor over the 'Dashboard' icon (the black semi-circle) on the uppermost navigation menu, then click on 'My Account' in the drop-down. You may need to expand the 'Presence' section located in the 'Account Control' area just under your profile avatar by clicking on the small triangle to the right of the word 'Presence'. Then select you preferred online status.

 

How do I use the Instant Messenger?

There are two IMs (Instant Messengers) to choose from:

 

Simple Messenger

  • appears in the bottom righthand corner along bottom menu
  • flashes red when new message is received
  • uses colour coding system (as explained above) to indicate online status
  • expands upwards when clicked on (think Facebook)
  • text based only
  • contains a link to the video messenger
  • displays a profile picture of person you are talking with
  • displays their status update message

To start chatting with someone using the Simple Messenger, they must of course be online. Look for a yellow sphere in the top right hand corner of their picture/avatar. If you place the cursor over their picture and wait a couple of seconds, a small window with a selection of buttons will pop up. If they are online then at the bottom of that window you will see the word 'Chat' with a field to enter your message. Click on that empty field, type your message and hit the 'Enter' key on your keyboard. You should be able to do this in most areas of the site with the exception of the shoutbox and the forum.

 

The best place to see who is online and then start a chat is by hovering the cursor over 'People' on the uppermost menu and then click on 'Online' in the dropdown.

 

Video Messenger

  • appears in a detached window that can be moved to any part of your screen
  • audible alert when new message is received
  • chat using either text, audio or video (microphone and webcam are necessary for audio/video chat)
  • send and receive files
  • controls for what the other person sees or hears from you are around your own picture
  • controls for what you see or hear from the other person are around their picture
If we have some important news, can H-YPE help get the word out?
Of course we can. You could start by putting it in your blog and in the H-YPE forum. If we think it's appropriate for our News section or Articles section then we can place them in there too.

 

We would like to hold a H-YPE party. How can we let everyone know about it?

You are more than welcome to place the details of your party in our events section:

  • you can add photos, video to promote the future event
  • once the event has passed, you can add more photos and video to show everyone what they missed
  • you and your guests can posts comments about the event
  • you can even start your own forum dedicated to your own event too
If you have any questions on how to do that then just contact us via the Contact Us page. The 'Parties and Gatherings' section in our forum would be another great way to let everyone know too.

 

Link Exchange - is that possible?
Of course! If you feel that your site and H-YPE would work well together then please contact us with the details so that we can place your link on our Links page.

 

There are some details in my profile that I would like to change but it won't let me.
If you have genuinely made a mistake with your profile such as your date of birth or gender (don't laugh....it happens) or if you no longer like your chosen nickname then contact the admin department with details of what you need changing and we will do it for you.

 

How can I check who's been viewing my profile?
Hover the cursor over 'Dashboard' on the uppermost navigation menu (just under the H-YPE logo) then on click on 'My Account' in the dropdown. In the 'Account Control' section on the left hand side you can see lots of detail about your profile. Check out the 'Tracker' section to see how many people have been viewing your profile. In the 'Spy' section on the right you can get more detailed information about site activity regarding your profile and anything you may be involved with or contirbuted to.

 

What is the difference between'My Account' and 'Profile View'?
'My Account' can only be viewed by you.

 

'Profile View' is what everyone else sees depending on your privacy settings. Though of course they will not have access to the same 'Actions' that you can see in your own 'Profile View'.

 

I have forgotten my password. What can I do?
Just click here and you will be taken to a page that will ask you for your email address. Enter it and press submit and your username/password will be instantly emailed to you.

 

I have met someone but don't want to cancel my membership. What are my options?
You lucky so and so! Great news and congratulations. H-YPE is not just about dating but also support and community so we understand your reluctance to cancel and you do have the option to stay on board and participate in a non-romantic way. As we like to say, 'H-YPE is not just about dates but mates too'.

You can either:

  • suspend your membership by clicking on 'Suspend' on the 'Account Control' section of the 'My Account' page
  • or you can hide it from everyone going to 'Profile View', clicking on 'Edit' and then changing the 'Who can see it' field under 'Edit Profile Privacy' to 'Me only' then clicking on 'Save'.
Can I customize my profile?
Yes you most certainly can. Go to your profile, click on the 'Customize' button. From there you'll be able to change color, the background picture, borders and fonts.

 

Can I change my email address and other information?
Yes you can by going to your profile and clicking on 'Edit'and then changing what you need changed. You can keep your profile fresh and up to date this way though some changes will require re-activation of your profile for security reasons. This is done to ensure that H-YPE continues to be a safe place for ALL its members.

 

What are Tags?
Tags are single descriptive words that are then used by the system to find you. These words are turned into links so people can click them to find you.

 

Can I upload nude photos?
NO!

 

If I have a question about H-YPE, who can I ask?
Click here to ask your question.

 

I want to suspend my account, how would I do it?
Click on 'Suspend' on the 'Account Control' section of the 'My Account' page. Then on the following page click on 'Suspend account'. You can always reactivate it yourself later on should you choose to do so.

 

If I wanted to delete my account, how would I do it?

You can delete your account at anytime by hovering the cursor over 'Dashboard' on the uppermost navigation menu underneath the H-YPE logo, then clicking on 'Unregister' and then if you are 100% sure, on the following page click on the 'Delete account' button.

 

Please remember that deleting your account is non-reversible so if you wanted to come back to H-YPE in the future then you would have to rejoin all over again.

 

You do have the option to suspend or hide you account too.

 

One important point to consider is that H-YPE is more than just a dating site and is actually a community so if you still feel like you can contribute and help others come to terms with their recent diagnosis, then STANDARD membership is free. Obviously the choice is yours but we do hope you stick around.

 

 

Copyright © 2013 H-YPE!
H-YPE is a herpes & HPV dating and support site with a real sense of community, serving people worldwide from the UK, USA, Australia, Europe, Canada and New Zealand.